We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

We analysed age differences in the level of satisfaction in the latest CMA banking satisfaction survey.
We analysed how satisfaction has changed over time in the CMA banking satisfaction surveys
New research shows that many people would be uncomfortable using new ‘cashback without purchase’ service
Being charged for withdrawing cash may depend on where you live
Young parents are keenest on buy now, pay later products
Consumers largely welcome a higher contactless limit, but would like to be able to choose their own maximum
Free and paid-for ATMs are not spread evenly around the country, with consequences for who is more likely to pay to access cash.
Nearly 5 months after the start of lockdown, we look at use of payment holidays to manage finances
Consumers' decision-making regarding their private pension pots.
Nearly 10 years on from the financial crash- have consumer attitudes towards banks changed?