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Consumer Insight
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Showing Data from August 2021 with 0 filters

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    Which industry sectors / organisations do people most trust and distrust?

  • Day-to-day banking

    Trust:
    49%
    1
    Distrust:
    19%
    -1

    • In August 2021

    49%Trust

    19%Distrust

    said they trusted or distrusted banking

    1
    higher than August 2020
    -1
    lower than August 2020
    Compare this

  • Longer-term financial products

    Trust:
    32%
    4
    Distrust:
    25%
    -3

    • In August 2021

    32%Trust

    25%Distrust

    said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

    4
    higher than August 2020
    -3
    lower than August 2020
    Compare this

  • Food/grocery sector

    Trust:
    65%
    0
    Distrust:
    7%
    1

    • In August 2021

    65%Trust

    7%Distrust

    said they trusted or distrusted the food/grocery sector

    0
    lower than August 2020
    1
    higher than August 2020
    Compare this

  • Domestic appliances

    Trust:
    53%
    2
    Distrust:
    9%
    0

    • In August 2021

    53%Trust

    9%Distrust

    said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

    2
    higher than August 2020
    0
    higher than August 2020
    Compare this

  • Technology appliances

    Trust:
    49%
    1
    Distrust:
    12%
    1

    • In August 2021

    49%Trust

    12%Distrust

    said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

    1
    higher than August 2020
    1
    higher than August 2020
    Compare this

  • Broadband/home phone services

    Trust:
    41%
    2
    Distrust:
    19%
    -1

    • In August 2021

    41%Trust

    19%Distrust

    said they trusted or distrusted broadband/home phone services

    2
    higher than August 2020
    -1
    lower than August 2020
    Compare this

  • Mobile phone services

    Trust:
    39%
    1
    Distrust:
    20%
    1

    • In August 2021

    39%Trust

    20%Distrust

    said they trusted or distrusted Mobile phone services

    1
    higher than August 2020
    1
    higher than August 2020
    Compare this

  • Gas and electricity

    Trust:
    38%
    -2
    Distrust:
    26%
    5

    • In August 2021

    38%Trust

    26%Distrust

    said they trusted or distrusted gas and electricity companies

    -2
    lower than August 2020
    5
    higher than August 2020
    Compare this

  • Water (supplied to your home)

    Trust:
    60%
    0
    Distrust:
    11%
    2

    • In August 2021

    60%Trust

    11%Distrust

    said they trusted or distrusted domestic water providers

    0
    lower than August 2020
    2
    higher than August 2020
    Compare this

  • Trade services

    Trust:
    39%
    1
    Distrust:
    17%
    -1

    • In August 2021

    39%Trust

    17%Distrust

    said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

    1
    higher than August 2020
    -1
    lower than August 2020
    Compare this

  • Train travel

    Trust:
    36%
    5
    Distrust:
    17%
    -3

    • In August 2021

    36%Trust

    17%Distrust

    said they trusted or distrusted train travel

    5
    higher than August 2020
    -3
    lower than August 2020
    Compare this

  • Airlines / holiday operators

    Trust:
    27%
    5
    Distrust:
    23%
    -8

    • In August 2021

    27%Trust

    23%Distrust

    said they trusted or distrusted airlines/holiday operators

    5
    higher than August 2020
    -8
    lower than August 2020
    Compare this

  • Car dealers

    Trust:
    10%
    1
    Distrust:
    49%
    -3

    • In August 2021

    10%Trust

    49%Distrust

    said they trusted or distrusted car dealers

    1
    higher than August 2020
    -3
    lower than August 2020
    Compare this

* Data are collected via online poll for approximately 2,000 respondents each wave. Results are weighted to be nationally representative.

Lowest trust

10%

Car dealers

The percentage of people who said they trusted car dealers in August 2021

1%
Compared to August 2020