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Which industry sectors / organisations do people most trust and distrust?

Day-to-day banking
Trust:
43%
0
Distrust:
26%
-1

In September 2019

43%Trust

26%Distrust

said they trusted or distrusted banking

higher than September 2018

-1

lower than September 2018

Compare this

Longer-term financial products
Trust:
24%
-1
Distrust:
32%
0

In September 2019

24%Trust

32%Distrust

said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

-1

lower than September 2018

higher than September 2018

Compare this

Food/grocery sector
Trust:
58%
0
Distrust:
10%
0

In September 2019

58%Trust

10%Distrust

said they trusted or distrusted the food/grocery sector

higher than September 2018

Compare this

Domestic appliances
Trust:
49%
-5
Distrust:
11%
1

In September 2019

49%Trust

11%Distrust

said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

-5

lower than September 2018

higher than September 2018

Compare this

Technology appliances
Trust:
47%
-5
Distrust:
13%
1

In September 2019

47%Trust

13%Distrust

said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

-5

lower than September 2018

higher than September 2018

Compare this

Broadband/home phone services
Trust:
36%
-1
Distrust:
24%
1

In September 2019

36%Trust

24%Distrust

said they trusted or distrusted broadband/home phone services

-1

lower than September 2018

higher than September 2018

Compare this

Mobile phone services
Trust:
35%
0
Distrust:
23%
-1

In September 2019

35%Trust

23%Distrust

said they trusted or distrusted Mobile phone services

lower than September 2018

-1

lower than September 2018

Compare this

Gas and electricity
Trust:
32%
2
Distrust:
30%
-6

In September 2019

32%Trust

30%Distrust

said they trusted or distrusted gas and electricity companies

higher than September 2018

-6

lower than September 2018

Compare this

Water (supplied to your home)
Trust:
58%
2
Distrust:
11%
-3

In September 2019

58%Trust

11%Distrust

said they trusted or distrusted domestic water providers

higher than September 2018

-3

lower than September 2018

Compare this

Trade services
Trust:
32%
-2
Distrust:
22%
0

In September 2019

32%Trust

22%Distrust

said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

-2

lower than September 2018

higher than September 2018

Compare this

Train travel
Trust:
23%
4
Distrust:
33%
-6

In September 2019

23%Trust

33%Distrust

said they trusted or distrusted train travel

higher than September 2018

-6

lower than September 2018

Compare this

Airlines / holiday operators
Trust:
25%
-4
Distrust:
26%
3

In September 2019

25%Trust

26%Distrust

said they trusted or distrusted airlines/holiday operators

-4

lower than September 2018

higher than September 2018

Compare this

Car dealers
Trust:
8%
0
Distrust:
57%
2

In September 2019

8%Trust

57%Distrust

said they trusted or distrusted car dealers

lower than September 2018

higher than September 2018

Compare this

* Data are collected via online poll for approximately 2,000 respondents each wave. Results are weighted to be nationally representative.

Tracker

The Which? Consumer Insight Tracker website is an online data resource, providing a uniquely detailed picture of today's consumers.

Which industry sectors / organisations do people most trust and distrust?

Day-to-day banking

In September 2019

43%Trust

26%Distrust

said they trusted or distrusted banking

Longer-term financial products

In September 2019

24%Trust

32%Distrust

said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

Food/grocery sector

In September 2019

58%Trust

10%Distrust

said they trusted or distrusted the food/grocery sector

Domestic appliances

In September 2019

49%Trust

11%Distrust

said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

Technology appliances

In September 2019

47%Trust

13%Distrust

said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

Broadband/home phone services

In September 2019

36%Trust

24%Distrust

said they trusted or distrusted broadband/home phone services

Mobile phone services

In September 2019

35%Trust

23%Distrust

said they trusted or distrusted Mobile phone services

Gas and electricity

In September 2019

32%Trust

30%Distrust

said they trusted or distrusted gas and electricity companies

Water (supplied to your home)

In September 2019

58%Trust

11%Distrust

said they trusted or distrusted domestic water providers

Trade services

In September 2019

32%Trust

22%Distrust

said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

Train travel

In September 2019

23%Trust

33%Distrust

said they trusted or distrusted train travel

Airlines / holiday operators

In September 2019

25%Trust

26%Distrust

said they trusted or distrusted airlines/holiday operators

Car dealers

In September 2019

8%Trust

57%Distrust

said they trusted or distrusted car dealers

Lowest trust

8%

Car dealers

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State of the economy in 2019

+0.3%

+2.3 %

3.8%

+1.9%

+0.7%