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Consumer Insight
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Showing Data from February 2021 with 0 filters

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    Which industry sectors / organisations do people most trust and distrust?

  • Day-to-day banking

    Trust:
    52%
    5
    Distrust:
    20%
    -4

    • In February 2021

    52%Trust

    20%Distrust

    said they trusted or distrusted banking

    5
    higher than February 2020
    -4
    lower than February 2020
    Compare this

  • Longer-term financial products

    Trust:
    30%
    4
    Distrust:
    27%
    -1

    • In February 2021

    30%Trust

    27%Distrust

    said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

    4
    higher than February 2020
    -1
    lower than February 2020
    Compare this

  • Food/grocery sector

    Trust:
    68%
    10
    Distrust:
    6%
    -3

    • In February 2021

    68%Trust

    6%Distrust

    said they trusted or distrusted the food/grocery sector

    10
    higher than February 2020
    -3
    lower than February 2020
    Compare this

  • Domestic appliances

    Trust:
    55%
    4
    Distrust:
    8%
    -3

    • In February 2021

    55%Trust

    8%Distrust

    said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

    4
    higher than February 2020
    -3
    lower than February 2020
    Compare this

  • Technology appliances

    Trust:
    51%
    4
    Distrust:
    11%
    -1

    • In February 2021

    51%Trust

    11%Distrust

    said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

    4
    higher than February 2020
    -1
    lower than February 2020
    Compare this

  • Broadband/home phone services

    Trust:
    41%
    2
    Distrust:
    19%
    -3

    • In February 2021

    41%Trust

    19%Distrust

    said they trusted or distrusted broadband/home phone services

    2
    higher than February 2020
    -3
    lower than February 2020
    Compare this

  • Mobile phone services

    Trust:
    40%
    2
    Distrust:
    19%
    -2

    • In February 2021

    40%Trust

    19%Distrust

    said they trusted or distrusted Mobile phone services

    2
    higher than February 2020
    -2
    lower than February 2020
    Compare this

  • Gas and electricity

    Trust:
    41%
    8
    Distrust:
    24%
    -5

    • In February 2021

    41%Trust

    24%Distrust

    said they trusted or distrusted gas and electricity companies

    8
    higher than February 2020
    -5
    lower than February 2020
    Compare this

  • Water (supplied to your home)

    Trust:
    64%
    5
    Distrust:
    10%
    -2

    • In February 2021

    64%Trust

    10%Distrust

    said they trusted or distrusted domestic water providers

    5
    higher than February 2020
    -2
    lower than February 2020
    Compare this

  • Trade services

    Trust:
    38%
    6
    Distrust:
    19%
    -5

    • In February 2021

    38%Trust

    19%Distrust

    said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

    6
    higher than February 2020
    -5
    lower than February 2020
    Compare this

  • Train travel

    Trust:
    37%
    14
    Distrust:
    19%
    -14

    • In February 2021

    37%Trust

    19%Distrust

    said they trusted or distrusted train travel

    14
    higher than February 2020
    -14
    lower than February 2020
    Compare this

  • Airlines / holiday operators

    Trust:
    27%
    -5
    Distrust:
    27%
    4

    • In February 2021

    27%Trust

    27%Distrust

    said they trusted or distrusted airlines/holiday operators

    -5
    lower than February 2020
    4
    higher than February 2020
    Compare this

  • Car dealers

    Trust:
    11%
    3
    Distrust:
    50%
    -5

    • In February 2021

    11%Trust

    50%Distrust

    said they trusted or distrusted car dealers

    3
    higher than February 2020
    -5
    lower than February 2020
    Compare this

* Data are collected via online poll for approximately 2,000 respondents each wave. Results are weighted to be nationally representative.

Lowest trust

11%

Car dealers

The percentage of people who said they trusted car dealers in February 2021

3%
Compared to February 2020

State of the economy in 2021

5%

Unemployment Rate (aged 16 an over, seasonally adjusted), Nov 2020 - Jan 2021

+0.7%

Inflation (CPIH, annual change), February 2021

+0.1%

Bank of England Base Rate, December 2020

-1.7%

Household Spending (Quarterly change, adjusted for inflation), Q4, 2020