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Showing Data from November 2020 with 0 filters

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    Which industry sectors / organisations do people most trust and distrust?

  • Day-to-day banking

    Trust:
    54%
    10
    Distrust:
    18%
    -6

    • In November 2020

    54%Trust

    18%Distrust

    said they trusted or distrusted banking

    10
    higher than November 2019
    -6
    lower than November 2019
    Compare this

  • Longer-term financial products

    Trust:
    32%
    7
    Distrust:
    26%
    -4

    • In November 2020

    32%Trust

    26%Distrust

    said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

    7
    higher than November 2019
    -4
    lower than November 2019
    Compare this

  • Food/grocery sector

    Trust:
    69%
    12
    Distrust:
    7%
    -3

    • In November 2020

    69%Trust

    7%Distrust

    said they trusted or distrusted the food/grocery sector

    12
    higher than November 2019
    -3
    lower than November 2019
    Compare this

  • Domestic appliances

    Trust:
    56%
    8
    Distrust:
    9%
    -3

    • In November 2020

    56%Trust

    9%Distrust

    said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

    8
    higher than November 2019
    -3
    lower than November 2019
    Compare this

  • Technology appliances

    Trust:
    50%
    5
    Distrust:
    12%
    0

    • In November 2020

    50%Trust

    12%Distrust

    said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

    5
    higher than November 2019
    0
    lower than November 2019
    Compare this

  • Broadband/home phone services

    Trust:
    46%
    6
    Distrust:
    19%
    -3

    • In November 2020

    46%Trust

    19%Distrust

    said they trusted or distrusted broadband/home phone services

    6
    higher than November 2019
    -3
    lower than November 2019
    Compare this

  • Mobile phone services

    Trust:
    43%
    9
    Distrust:
    19%
    -3

    • In November 2020

    43%Trust

    19%Distrust

    said they trusted or distrusted Mobile phone services

    9
    higher than November 2019
    -3
    lower than November 2019
    Compare this

  • Gas and electricity

    Trust:
    46%
    10
    Distrust:
    20%
    -8

    • In November 2020

    46%Trust

    20%Distrust

    said they trusted or distrusted gas and electricity companies

    10
    higher than November 2019
    -8
    lower than November 2019
    Compare this

  • Water (supplied to your home)

    Trust:
    63%
    6
    Distrust:
    9%
    -2

    • In November 2020

    63%Trust

    9%Distrust

    said they trusted or distrusted domestic water providers

    6
    higher than November 2019
    -2
    lower than November 2019
    Compare this

  • Trade services

    Trust:
    40%
    5
    Distrust:
    19%
    -3

    • In November 2020

    40%Trust

    19%Distrust

    said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

    5
    higher than November 2019
    -3
    lower than November 2019
    Compare this

  • Train travel

    Trust:
    35%
    9
    Distrust:
    19%
    -12

    • In November 2020

    35%Trust

    19%Distrust

    said they trusted or distrusted train travel

    9
    higher than November 2019
    -12
    lower than November 2019
    Compare this

  • Airlines / holiday operators

    Trust:
    28%
    1
    Distrust:
    26%
    1

    • In November 2020

    28%Trust

    26%Distrust

    said they trusted or distrusted airlines/holiday operators

    1
    higher than November 2019
    1
    higher than November 2019
    Compare this

  • Car dealers

    Trust:
    12%
    4
    Distrust:
    49%
    -6

    • In November 2020

    12%Trust

    49%Distrust

    said they trusted or distrusted car dealers

    4
    higher than November 2019
    -6
    lower than November 2019
    Compare this

* Data are collected via online poll for approximately 2,000 respondents each wave. Results are weighted to be nationally representative.

Lowest trust

12%

Car dealers

The percentage of people who said they trusted car dealers in November 2020

4%
Compared to November 2019

State of the economy in 2021

+5.8%

Retail Sales Growth (quantity, annual change), February 2020

4.9%

Unemployment Rate (monthly), August 2020 - October 2020

+0.6%

Inflation (CPIH, annual change), November 2020

+0.1%

Bank of England Base Rate, December 2020

-0.1%

Household Spending (Quarterly change, chained volume measure), Q4, 2019