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Which industry sectors / organisations do people most trust and distrust?

Day-to-day banking
Trust:
44%
1
Distrust:
25%
-2

In September 2017

44%Trust

25%Distrust

said they trusted or distrusted banking

1

higher than September 2016

-2

lower than September 2016

Longer-term financial products
Trust:
24%
-1
Distrust:
31%
-2

In September 2017

24%Trust

31%Distrust

said they trusted or distrusted longer-term financial products (e.g. investments/pensions, life insurance etc)

-1

lower than September 2016

-2

lower than September 2016

Food/grocery sector
Trust:
63%
0
Distrust:
9%
1

In September 2017

63%Trust

9%Distrust

said they trusted or distrusted the food/grocery sector

0

lower than September 2016

1

higher than September 2016

Domestic appliances
Trust:
57%
1
Distrust:
9%
1

In September 2017

57%Trust

9%Distrust

said they trusted or distrusted domestic appliances (e.g. fridges, washing machines, etc.)

1

higher than September 2016

1

higher than September 2016

Technology appliances
Trust:
55%
-2
Distrust:
9%
1

In September 2017

55%Trust

9%Distrust

said they trusted or distrusted technology appliances (e.g. cameras, home computers, TVs)

-2

lower than September 2016

1

higher than September 2016

Broadband/home phone services
Trust:
41%
-3
Distrust:
23%
4

In September 2017

41%Trust

23%Distrust

said they trusted or distrusted broadband/home phone services

-3

lower than September 2016

4

higher than September 2016

Mobile phone services
Trust:
38%
0
Distrust:
22%
0

In September 2017

38%Trust

22%Distrust

said they trusted or distrusted Mobile phone services

0

lower than September 2016

0

lower than September 2016

Gas and electricity
Trust:
32%
-3
Distrust:
34%
4

In September 2017

32%Trust

34%Distrust

said they trusted or distrusted gas and electricity companies

-3

lower than September 2016

4

higher than September 2016

Water (supplied to your home)
Trust:
60%
1
Distrust:
12%
-1

In September 2017

60%Trust

12%Distrust

said they trusted or distrusted domestic water providers

1

higher than September 2016

-1

lower than September 2016

Trade services
Trust:
34%
-2
Distrust:
21%
0

In September 2017

34%Trust

21%Distrust

said they trusted or distrusted trade services (e.g. plumbers, builders, electricians, etc.)

-2

lower than September 2016

0

lower than September 2016

Train travel
Trust:
27%
-1
Distrust:
26%
-2

In September 2017

27%Trust

26%Distrust

said they trusted or distrusted train travel

-1

lower than September 2016

-2

lower than September 2016

Airlines / holiday operators
Trust:
31%
-6
Distrust:
23%
2

In September 2017

31%Trust

23%Distrust

said they trusted or distrusted airlines/holiday operators

-6

lower than September 2016

2

higher than September 2016

Car dealers
Trust:
8%
-1
Distrust:
54%
1

In September 2017

8%Trust

54%Distrust

said they trusted or distrusted car dealers

-1

lower than September 2016

1

higher than September 2016

* Data are collected via online poll for approximately 2,000 respondents each wave. Results are weighted to be nationally representative.

Lowest trust

8%

Car dealers

The percentage of people who said they trusted or distrusted car dealers in September 2017

-1%

Compared to September 2016