Policy and insight

Search the latest consumer insights and analysis.

Our current policy & insight areas

Find out more about the topics we’re working on.

Our policy and insight

We track consumer trends, undertake rigorous research, and find practical solutions to consumer problems.

Policy papers

Our evidence-based proposals for ways to make life simpler, fairer and safer for consumers

View all

Consumer insight

Our latest research, analysis and data on the challenges facing consumers

View all

Press

Read all of our press releases and responses to breaking news

View all

Trending topics

What's popular on our site.

Policy paper

Reforming EPCs to support households in the energy transition

Energy Performance Certificates inform consumers about the energy efficiency of properties for sale or rent, as well the energy efficiency of their own homes. With energy costs at historically high levels, and households facing major changes to the way we heat our homes as part of the transition to low carbon heating, EPCs need to be reformed to ensure the information and advice they provide is relevant to consumers' needs, accessible, and accurate and reliable

45 min read
Policy Article

Call for a review of consumer protections for green upgrades

Which? has joined Citizens Advice, Nationwide and Energy UK to call on the energy minister to conduct an urgent review of consumer protections for households undertaking green upgrades to their homes

2 min read
A fluffy tabby cat sits by a window inside a house while there's a rainstorm outside.
Insight article

Veterinary services prices

Analysis of ONS data on how the level and spread of prices of veterinary services has changed over time

6 min read
Consumer using an online marketplace
Research paper

Safe shopping in the evolving digital space: Balancing convenience and consumer safety in online marketplaces

Which?'s latest research looking into consumers' perspectives on online marketplaces and their views on safety responsibilities

21 min read

What’s new

Here are our latest policy proposals and insights.

Policy submission

The Ofcom consultation on Call for evidence: Third phase of online safety regulation - Which? response

1 min read
Policy submission

The CMA's Statement of Issues on the proposed merger between Vodafone and Three - Which? Response

Which? responds to the CMA's Statement of Issues in its Phase 2 Investigation of the proposed merger between Vodafone and Three

1 min read
Policy submission

Ofgem's discussion paper on the future of domestic price protection - Which? response

Greater diversity of energy consumption could pose difficulty for Ofgem to maintain the price cap in its current form. But consumers will continue to need some form of protection from price exploitation, at least in the medium-term

2 min read
Policy submission

Payment Systems Regulator’s (PSR) Call for views: Second annual review of Specific Direction 12 - Which? response

Which?'s response to the PSR's consultation on Specific Direction 12 which requires LINK to maintain a broad geographic spread of the UK’s free-to-use cash machine network

1 min read

More from policy and insight

campaigns team

Our campaigns team

Meet our campaigns team who are tackling consumer harm by making life simpler, fairer and safer for consumers

Consumer Insight Tracker

Consumer Insight Tracker

Our monthly survey with 2,000 UK adults, covering topics like household finances and trust in business. See our insight articles and data dashboards here

Consumer Data

Our Consumer Data

We have a range of datasets and data tools to help you better understand the challenges facing consumers today, from insulation to inflation and beyond

Which? Press Office

Press office information

Meet our press office team and media spokespeople, and find all the information you need to contact them

Which? Policy and Insight About us

About us

Learn more about the Policy and Insights team at Which? and our mission to create a fairer and safer world for consumers

The Which? Fund

The Which? Fund

Discover our grantmaking support efforts to uncover and tackle the consumer harm facing diverse and disadvantaged communities